Refund & Cancellation Policy

Centr8 provides custom professional services. The exact payment, milestone, cancellation and refund terms for each engagement are set out in its signed Statement of Work. This page summarises our general approach.

Fixed-scope projects and pilots

• Work is invoiced against agreed milestones.
• If you cancel, you pay for work completed and accepted up to the cancellation date, plus any committed third-party costs. Unused prepaid amounts for future milestones are refunded.
• If a deliverable does not meet the acceptance criteria in the Statement of Work, we fix it at no extra cost before it is invoiced as accepted.

Dedicated teams and retainers

• Billed monthly in advance.
• Either party may end the arrangement with the notice period in the contract (typically 30 days). Fees for the notice period remain payable; amounts prepaid beyond it are refunded.

Third-party costs

Licences, cloud hosting, domains and other third-party services bought on your behalf are non-refundable once purchased, unless the provider refunds them.

How refunds are paid

Approved refunds are paid to the original payment method within 30 days.

Questions

Email info@centr8.com and we'll respond within one business day.